Employee Assistance Program (EAP)

Contact Us ... Anytime, Anywhere

No-cost, confidential solutions to life鈥檚 challenges.

24/7 Support, Resources, and Information

Your UMB Guidance Resources Employee Assistance Program (EAP) offers someone to talk to and resources to consult whenever and wherever you need them.

Call: 855-410-7628

TTY: 800-697-0353

This toll-free number gives you direct, 24/7 access to a GuidanceConsultantSM, who will answer your questions and, if needed, refer you to the appropriate resource.

Online: 

App: GuidanceNowSM (, )

Web ID: UMBRES

Log on today to connect directly with a GuidanceConsultantSM about your issue or to consult articles, podcasts, videos, and other helpful tools.

Confidential Emotional Support

Confidential Emotional Support

Our highly trained clinicians will listen to your concerns and help you or your family members with any issues, including:

  • Anxiety, depression, stress
  • Grief, loss and life adjustments
  • Relationship/marital conflicts
Financial Resources

Financial Resources

Financial experts can assist with a wide range of issues. Talk to them about:

  • Budgeting, debt, bankruptcy, and more
  • Relocation, mortgages, and insurance
Online Support

Online Support

GuidanceResources庐 Online is your 24/7 link to vital information, tools, and support. Log on for:

  • Articles, podcasts, videos, and slideshows
  • On-demand trainings
  • 鈥淎sk the Expert鈥 personal responses to your questions
Work/Academic Life Solutions

Work/Academic Life Solutions

Specialists can provide qualified referrals and resources for just about anything on your to-do list, such as:

  • Finding nannies and other child care services
  • Finding resources for elder care solutions
  • Pet-sitting services and more
Legal Guidance

Legal Guidance

Talk to lawyers for practical assistance with your most pressing legal issues, including:

  • Divorce, adoption, family law, wills, trusts, and more

Need representation? Get a free 30-minute consultation and a 25 percent reduction in fees.

Frequently Asked Questions about the EAP

Is the Employee Assistance Program (EAP) confidential? Will my supervisor or co-workers find out I’ve talked to the EAP?
The EAP is completely confidential.

Who is eligible to use the EAP?
The EAP is available to all faculty, staff, and their family members.

How many EAP visits can I get?
Each covered individual is eligible for up to five free visits to the EAP.

What happens if I use all of my EAP visits?
The EAP will refer the patient to a provider who is covered under the employee’s health plan.

Do I have to go to an office to visit the EAP?
No. The EAP has telehealth appointments available. All you need to do is call them at 855-410-7628.

Employee Assistance Program (EAP) for Employees and Their Families: 855-410-7628